Customer Service Officer needed at Vanaplus Group

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vanaplus Group is a group of companies comprising of vanaplus.com.ng| HOGFurniture.com.ng and Books & Gifts Stores, incorporated in Jan 2009 with interest in the retail of best-known brands in the Information Technology, Interior Decoration & Furniture industry with numerous customers that have come to rely on our sales support and warranties.

Customer Service Officer

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Job Type – Full Time
Qualification – OND | HND | BSC
Job Field – Customer Care

Job Description

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Handle customers’ complaints, process orders and provide information about the bank’s products and services.
Providing outstanding service to customers through all of your interactions.
Assessing loan applications and making recommendations.
Communicating with customers accurately and efficiently.
Providing outstanding service to customers through all of your interactions.
Assessing loan applications and making recommendations.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
Open customers’ accounts and ensure complete documentation for account opening package.
Preparation of weekly reports on customer service activities of the branch
Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
preparing reports and general administration.

Qualification/Requirements

Excellent communication [oral and written]
High level of drive and resilience in achieving set goals/targets
Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
High sense of responsibility and accountability
Excellent organizational, innovative, strong analytical and critical thinking skills
Ability to adapt quickly in new situations and challenges; and also a team player
A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
You will be proactive, driven, enthusiastic and will need previous customer service experience.

Method of Application
Interested Applicants should apply online idorenyin@vanaplusgroup.com.ng using the title – Customer Service Officer

Please Note – Interested Applicants should be resident in Ota, Ogun State, and environs

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