Nowadays, most banking transactions are carried out by using USSD codes or using a mobile app, Leo by UBA is here to revolutionize e-banking by enabling customers carry out key banking transactions with the use of their social media accounts.
At the official launch of Leo, UBA’s Chatbot, which took place in Lagos on Thursday, customers of the bank were given a step by step demonstration on the novel way of delivering lifestyle and quality banking through the Facebook Messenger chat platform.
This is the first time that a financial institution in Africa has come up with this manner of solution to simplify the way customers transact. Something that has become necessary in today’s fast-paced world with demands for quick-time transactions and response.
With the launch of the Chat Banking, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills apply for loans, freeze accounts, request for mini statements, amongst other things.
At the occasion, the Group Managing Director, UBA, Mr. Kennedy Uzoka, said that the launch of Leo is part of initiatives aimed at putting the bank’s customers first with UBA continuously developing strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.
Mr. Uzoka said, “The formulation of this product, is consistent with the bank’s customer 1st philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.’
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” he said. Uzoka noted that Leo will in the nearest future, show up on other social platforms and added that all it takes to enjoy the services is simply to have a Facebook account.
How to Use the Chatbot, Leo by UBA on Facebook
To use Leo, all you need is to have a Facebook account and be a UBA account holder of course. For now, the Chat Banker is available on Facebook but will be coming on other platforms soon.
- Make sure you are signed-in to your Facebook account.
- Go to facebook.com/UBAChatBanking
- As shown in the image below click on the Send Message button.
- A chat pop up will now appear where you can send chat messages to Leo to perform transactions and get instant reply.
- Leo is very intelligent and will give you replies instantaneously.
See more in-depth review and how to use Leo to perform all transactions here.
Speaking further about Leo, UBA’s group Head of Online Banking, Mr. Austine Abolusoro said;
“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on Facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on your account.”
With Leo by UBA, banking needs become easy and simple, just as simple as when you are chatting with a friend or family.