With increasing knowledge of Artificial Intelligence, Augmented and Virtual reality more organizations are taking advantage of these tech innovations. The banking sector is not left out. Notable products that have been developed include Leo chatbots by UBA, Octopus chatbot by Heritage Bank and now Ada, Diamond bank chatbot
Diamond Bank – one of Nigeria’s fastest growing retail bank – has launched an Artificial Intelligence (AI) Chatbot, taking advantage on technology to reach more customers with an enhanced service in Nigeria.
The Chatbot named ‘Ada’ uses AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers. As Ada learns from past interactions.
Ada helps customers do transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform. Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.
Ada will give Diamond the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending Diamond’s reach into Nigeria’s massive retail opportunity. Diamonds existing customers can already start chatting to Ada.
Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her. The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.
As a pioneer in banking through the harnessing of technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with the foundation of over 15 million customers in Nigeria.
Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the rollout of its Diamond Y’ello mobile banking service, which now has over 9 million users.